ENTRY LEVEL OFFICE

Entry Level Office Program (ELO)

ELO prepares trainees with no previous knowledge or experience for office positions.

Courses are delivered in person and are a blend of in-class theory (using our specially designed simulated learning labs equipped to deliver industry skills training) and practical experience.

The program is 6 months and takes trainees from their first touch of a computer to basic knowledge of MS Office. It includes customer service, and merchandising amongst others to prepare them for roles such as call centre officers, bank tellers, warehouse clerks, cashiers, front office and more.

The trainees receive hands-on experience by completing tasks under the supervision of a training manager or co-worker. SISU’s experience is that this combination of instruction and real-world practice is key to helping the trainee develop the skills, competencies and knowledge needed, and is a major factor in SISU’s post-course employment rate.

Simulated Call Centre

SISU simulated call center

Simulated General Office

SISU simulated office

Financial Sector

SISU trainees learning finance

Stock Taking

SISU trainees learning stock taking

The following modules are available as part of ELO:

  • Call centre
  • Financial literacy
  • Retail
  • General office
  • Digital literacy
  • Customer service
  • Basic English

SISU’s performance over the last two years has proven that with targeted training and strong private-sector partnerships and support, these are sectors that can grow and become a valuable pipeline of talent for companies.

SISU General Office trainees around desk
SISU stock taking training

Pathway to Employment

Pathway to employment example

Financial literacy & POS usage

SISU trainees learning finance
SISU trainees learning finance
SISU trainees learning finance
SISU trainees learning POS operation
SISU trainees learning POS operation
SISU trainees learning POS operation

Call Centre

Learning telephone communication skills and conflict resolution.

SISU trainees learning call centre skills in simulation
SISU trainees learning call centre skills
SISU trainees learning call centre skills in classroom
SISU trainees practicing call centre skills

Retail

Understanding physical and Excel stock taking and inventory management.

SISU trainees learning about stocking shelves and inventory management in classroom
SISU trainees learning about stocking shelves and inventory management
SISU trainees learning about stocking shelves and inventory management
SISU trainees learning about stocking shelves and inventory management
SISU trainees learning about stocking shelves and inventory management
SISU trainees learning about stocking shelves and inventory management
SISU trainees learning about stocking shelves and inventory management
SISU trainees learning about stocking shelves and inventory management